Bookings must be made at least 24 hours in advance of the start of the session. Bookings made within 48-24 hours before the start of the session require payment in full at the time of booking and are non-refundable. All other bookings require a 50% deposit. Cancellations made 7 days before the session date will receive a full refund of their deposit. Cancellations made between 7 days and 48 hours before the date and time of the session will receive a 50% refund of their deposit. Refunds will be issued via the same payment method used for booking and may take up to 10 business days to process.
The Williamson may allow a Host or Guest to cancel a confirmed Booking due to extenuating circumstances (e.g., conditions that arise after a Booking has been confirmed and with minimal notice prior to the scheduled Event). The Williamson may require Guests or Hosts to provide evidence to support an Excused Cancellation. Where approved, Deposits and Fees will be refunded in full. The following circumstances may be considered as grounds for an Excused Cancellation:
- Unexpected death or serious illness of a Host, Guest, or immediate family member of either;
- Serious injury that directly restricts a Guest’s ability to travel or a Host’s ability to provide the Booked Space;
- Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space or the Guest’s ability to travel to the Space;
- Urgent travel restrictions or prohibitions, or severe security advisories issued after the time of Booking, by an appropriate government office or agency;
- Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or
- Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space excluding any judgments related to the unlawful listing of a Space for a given use by a Host.
*Rates and availability are subject to change without notice and are only guaranteed with a confirmed booking. Advertised rates may only be available for certain booking criteria such as lower-end studios, off-peak days and times, etc.